Welcome to Upstream IT: Business IT support since 1998

It’s our 21st birthday, and what better way to celebrate 21 years of business IT solutions than by sitting down with our Director, Steve Cowan. In this special interview, we look back on the journey so far, reflect on the hundreds of organisations we’ve supported with their IT needs, and explore how technology, cybersecurity, and the modern workplace have evolved over the past two decades.

Looking back over 21 years, what’s one of your proudest achievements? 

Some of our clients have been with us since I started with the company. I don’t take this for granted as competition is always out there but that longevity speaks to the level of service we provide. 

How has your role changed since you first started? 

When I started I was a general IT Support engineer. While my role today still has a large amount of this work, I also now look after everything else. This includes personnel, some of the accounts function, new client acquisition etc. 

What’s the biggest change you’ve seen in the business or industry during your time here? 

The move from in-house to cloud hosted systems. In the last 5 or so years we have been working with our clients to move away from the traditional setup to cloud hosted platforms that can be accessed from anywhere. Particularly useful when people need to work from home etc.  

What keeps you motivated after two decades with the company? 

I enjoy being helpful. If I can solve a problem, be it something really simple or a real head scratcher, and help a client get back to what they need to be doing, I get a lot of satisfaction from that. 

If you could take a year off anywhere in the world, where would it be? 

I would go on an around the world cruise so I could visit as many countries as possible. Most of my travels to date have been in Europe so I would love to visit some more far flung countries at some point. 

If you could give one piece of advice to someone just starting in your role, what would it be? 

Be flexible. The best planning and scheduling can be destroyed by something happening that you didn’t see coming. Being able to adapt to that and juggle different jobs at the same time without going crazy is hard but manageable. 

Also, find what parts of your job you love and concentrate on that. If you can delegate the bits you enjoy less rather than trying to retain full control, it will make your life much easier. 

After 21 years with the company, what’s next for you? 

Continued growth of our client base. Hopefully this will enable us to employ new team members but not so much that we lose the good customer service that we have just now. In time I will be able to move away from doing support work and have a small team to manage all of that and I can concentrate on the other parts of the business. 

Business IT Solutions With Upstream IT

Let us put our expertise to work for you and help you achieve your business and IT goals. We deliver specialist consultancy across the full spectrum of information technology, from network design and architecture to cyber security, server infrastructure, cloud services, hardware, operating systems and a wide range of applications.

Whether you require support for a one-off project or an ongoing partnership, our highly qualified consultants are ready to assist. You can rely on us for clear, practical advice whenever you need it.

At Upstream, our experienced team offers tailored Business IT Solutions packages designed to suit organisations of all sizes. Contact us today.

Cyber attacks continue to rise as technology advances and AI becomes smarter by the minute. Attackers are finding increasingly sophisticated ways to target people, whether that is trying to access sensitive data or encouraging clicks on malicious links. As a result, it is becoming harder to tell what is genuine and what is not. Emails are a common target, often designed to obtain personal information such as payroll details or to request changes to existing information. Employers are finding it harder to know how to prevent phishing.

Whether you are a large organisation or a small team of two, cyber attacks are something you are likely to encounter. To help you stay as safe as possible, we have pulled together our top tips to prevent phishing.

What is phishing?

Phishing usually starts with a fake email that is designed to look as though it has come from a legitimate sender, such as an employer or manager. It may even include company branding to make it appear more convincing.

The purpose of these emails is to encourage the recipient to click on a malicious link or to trick them into sharing personal information or money.

A common example you may have seen is an email asking you to update your payroll information. Another common example could be a fake email from an employee asking to change bank details.

Phishing is a cheap and easy way for attackers to make wide-spread attacks. Victims will likely face malware infections, identity theft, and loss of data. In extreme case, financial accounts may be compromised and ransomeware may be triggered. With this in mind, it’s important to look at ways on how to prevent phishing.

How to spot a fake email

Here are a few things to look out for when receiving suspicious emails:

• An email that doesn’t use your name
• Spelling mistakes
• Imagery that doesn’t fully match the company branding
• An email that doesn’t look right. This can be as obvious as random numbers at the beginning to a simple dot in between your name.
• Asking you to click through to a link without much explanation.
• A request for you to send over personal data

Phishing prevention

To prevent cyber attacks, you must prioritise training your employees and strong cyber security systems. Here are a few suggestions from our IT experts:

• Raise awareness through training: Educate your staff on the risks of phishing and share signs to look out for. This is the best way to protect them and the business. Fraudulent emails can be designed to create a sense of urgency so employees don’t have enough time to think. If your team have understanding of this, they are less likely to fall victim.
• Don’t immediately click links: instead of clicking the link in the email, search the domain name in to your browser.
• Anti-phishing email security: this system scans messages
• artificial intelligence scans incoming messages, detects suspicious messages, and quarantines them without allowing phishing messages to reach the recipient’s inbox.

What to do If you have fallen victim to a phishing email

How you respond depends on whether you’ve clicked through, replied to the email, sent personal information or financial details. The main thing to do is not to panic. The best thing to do is seek professional help from an IT expert. If you have fallen victim to this type of email and need immediate help, contact us today.

How to Prevent Phishing with Upstream IT

As cyber attacks progress rapidly, phishing continues to be one of the most common and dangerous attacks for businesses. While attacks are becoming more sophisticated and difficult to detect, taking the right preventative steps can go a long way to preventing the risks.

By training employees, staying alert to warning signs, and putting strong cyber security measures in place, organisations can better protect their data, finances, and people.

If you are unsure whether your current systems are robust enough or would like support in strengthening your defences, professional IT guidance can make all the difference. Staying proactive today can help prevent serious consequences tomorrow.

Contact us

We’re always here to help with your IT, and data security needs. If you are still wondering how to prevent phishing, contact us today on 0131 513 9971 or info@upstreamit.co.uk

As the year draws to a close, many organisations are reviewing their current operations and shaping plans for the months ahead. It’s the ideal moment to consider how well your technology is supporting your goals. An IT strategy should sit near the top of your agenda for 2026. Cyber attacks are continuing to rise, AI is advancing at pace, and business software is evolving rapidly, making it essential to ensure your systems are secure, efficient and fit for the future. To support your planning, we’ve outlined the key IT priorities that deserve your focus in the year ahead.

Cyber Security

Cyber threats continue to evolve, and 2026 is expected to see more sophisticated attacks powered by automation, AI and social engineering. You can take simple security measures to stop attackers in their tracks. As part of your IT strategy, you must implement:

• Strong Passwords and 2FA
• Software updates
• Installation of antivirus
• Ensure that access to sensitive or confidential data is restricted strictly to staff who need it only
• Securely encrypt files both in storage and during transmission, to provide an extra layer of protection

Outsourcing IT support to get on the right side of cyber security for 2026 is essential. Experts are able to identify gaps early, implement the right protections for your business, and continuously monitor risks. We are able to help you with regular vulnerability scanning, roll out management training to share awareness throughout the workplace, and implement backup and recovery processes.

Preparing for AI-driven operations

AI has advanced at remarkable speed throughout 2025, and this momentum shows no sign of slowing as we move into the new year. Businesses will need to shift from simply testing AI tools to embedding them meaningfully within everyday operations as part of their IT strategy. In 2026, a strong focus will be on using automation to streamline repetitive tasks and free up valuable time, as well as improving customer experience through smarter, more responsive chatbots and support systems. This move from experimentation to practical integration will be essential for staying competitive.

If you are thinking of implementing AI tools to your processes and website, our experts can help. We can provide IT support that integrates AI safely, helps you to avoid dangerous tools, and avoid disrupting workflows.

Optimising Cloud Environments

Another priority for a good IT strategy in 2026 is optimising cloud technology to create a safer and more secure environment. This type of software helps businesses to reduce costs, and enhance flexibility. More businesses are moving to a hybrid working environment and they need solutions that facilitates remote collaboration that doesn’t compromise data security.

Cloud technology is a great tool for scalability and efficiency. However, it’s important that you outsource IT support to ensure it is implemented correctly.

Business Continuity

To make your IT strategy a success, you must ensure it aligns with the wider aims of your organisation. Technology is there to enable growth, not run alongside it. The goal is to make IT the direct driver of performance rather than just a support function.

Not only will this help you with improving efficiency, it will also help you reduce costs. Having a more targeted approach when it comes to software, you will invest less in unnecessary tools and focus on solutions that will actually support your operational needs.

When systems match the way the business works, staff waste less time on manual processes, outdated software or workarounds. Adopting a more strategic approach will help you to stay flexible and adapt quickly to changes.

IT Support From Upstream IT

On-site support remains essential when you need hands-on help with hardware, network installations, or urgent issues that can only be resolved in person. With Upstream IT, you also gain access to expertise in AI-enhanced operations, strengthened cyber security, and streamlined cloud environments that keep your systems efficient and protected.

If you’re facing challenges in any of these areas and want guidance from our specialists to create an IT strategy, get in touch today.

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On-site IT support is also important for tasks such as setting up networks, equipment maintenance, and emergency response to on-site issues that require physical assistance. If you have any of the following issues and would like support from our IT experts, contact us today.

Data security should be a critical priority for all organisations. Even a moment of complacency and not following proper procedures can lead to a serious breach. This was clear in the recent report that a MoD official left their laptop open on a train. This led to confidential Government information being leaked. The MoD unit who managed Afghan evacuation applications was also linked to multiple other data breaches, including misdirected emails, insecure systems, and unauthorised access.

Dame Chi Onwurah, chair of the science, innovation and technology committee, recently held a session addressing the data security issues in the House of Commons and said: “When I saw some of the details of the Ministry of Defence data breach, I was astounded that that could be part of government data practice. This is not an individual failure. Whoever was responsible for it, it was an institutional failure.”

The Importance of Protecting Data when Working Remotely

While the majority of our work can be completed remotely, we also provide clients with on-site IT support whenever it’s needed. Recently, we visited one of our clients on the Isle of Arran to make improvements to their existing systems. We always enjoy getting out of the office and meeting our clients face to face — especially when it involves a trip to the beautiful Isle of Arran. The scenery there never gets old!

The Journey: From the Office to the Island

The day started early as I had a two-hour drive across the country ahead of me to make the ferry. After a short scenic trip across the water, I went straight to the first of two sites my client has on the Island.

Supporting Our Client On-Site

In this case, we visited not only to install new equipment and replace older systems that were beginning to struggle, but also to meet with the managers of both sites to discuss their current IT setup.

This allowed us to ensure everything was running as it should and identify any areas for future improvement. Our main goal is to make our clients’ day-to-day operations easier and provide their visitors with a better overall experience.

Site 1 – Upgrades and Improvements

There were various upgrades and improvements required at site 1. This included;

• Three new computers and a new laptop delivered and setup for various users
• Collect six old computers to be retuned to their head office on the mainland for secure disposal
• Discuss replacing two existing slow broadband connections with one modern, faster connection
• Upgrading site infrastructure to allow one network over the whole site
• Discuss replacing existing separate wireless networks with one site wide network to improve roaming

The main purpose of these changes is to improve efficiency for the client and their visitors. All upgrades completed were successful, and our client was happy with plans going forward. It was then time to visit Site 2.

Site 2 – Optimising Performance and Future Planning

Site two improvements involved optimising performance and future planning. This included:

• Upgrading two computers
• Complete general health check of all computers and related devices
• Discuss imminent installation of new broadband service

The main goal for this visit was to keep systems reliable and future-ready. We were happy that this was achieved from our short trip to Arran. It was then time to travel back to the mainland to return old equipment to head office and continue work on future plans.

In total, the trip covered 282 miles and took approximately eight hours of travel time. While it may seem like a long travel day, we enjoyed visiting our clients are providing them with the vital support and equipment they need.

Why On-Site IT Support Still Matters

Many of our clients are working in a fast-paced environment and enjoy having access to remote IT support as and when they need it. However, there are cases where on-site IT support is required. Being on site allows us to physically look at the hardware or network issues ourselves and find a solution quickly. If equipment or networks stop working properly, it can bring business operations to a standstill. We understand the importance of delivering reliable IT support and being available to provide emergency assistance whenever issues arise.

Our Commitment to Clients

We have been supporting business across Scotland and the UK since 1998, tailoring our services to each individual business. At Upstream IT, our friendly and qualified team bring a wealth of experience in IT and system support. We take a proactive approach to everything we do, building trusted relationships with our clients through reliability, quality, and value. By working closely with you, we gain a clear understanding of your business and deliver cost-effective solutions that keep your systems running smoothly around the clock. With no grey areas, we provide flexible, dependable support whenever you need it most.

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On-site IT support is important for tasks such as equipment maintenance, setting up networks, and emergency response to on-site problems that require physical assistance. If you have any of the following issues and would like support from our IT experts, contact us today.

Today is Cyber Security Awareness Month which is an important reminder of online safety and protecting your business from cyber threats. Over the years, we’ve supported many organisations by providing the right cyber security solutions to help safeguard their operations. As cyber attackers become more sophisticated each year, this month serves as a timely reminder for everyone to strengthen their defences and stay vigilant online.

In this article, we’ll explore what cyber security is and outline the key steps you can take to protect your business.

What is Cyber Security Awareness Month?

Cyber Security Awareness Month began as early as 2004. The Department of Homeland security recognised the risks as technology developed and dedicated this month each year to raise awareness and share ways organisations can protect themselves from potential attacks.

This is an important campaign at a global scale, encouraging businesses to roll out awareness campaigns, and provide employees with training and resources. It also is a strong reminder to create a culture of vigilance against security attacks such as phishing and data breaches.

Safeguarding your Business This Cyber Security Awareness Month

Over the last 21 years since the campaign began, the internet has progressed at a rapid rate with AI becoming dominant in recent years. This has been in many ways a benefit to businesses as it has helped them to reach a massive client base from every corner of the country. However, it has also led to a sharp rise in cyber attacks, making it harder than ever to tell what’s genuine and what’s not.

Cyber Security Awareness Month reminds organisations can take simple security measures to stop attackers in their tracks. This can include using stronger passwords, regularly updating software, introducing two factor authentication, and recognising digital threats.

Strong Passwords and 2FA

The best place to start is by creating strong passwords and enabling multi-factor authentication. Encourage employees to use unique passwords for each account. Mix it up with letters, numbers, and symbols because ‘1234’ or ‘password’ just won’t cut it anymore. It’s also important to set up two-factor authentication for an added layer of protection.

Software updates

It’s important to stay up to date with the latest software updates on all devices. This includes the installation of antivirus software. This is the best way to defend against new threats. 

Access control

Ensure that access to sensitive or confidential data is restricted strictly to employees who require it to perform their duties. Implement appropriate permissions and regularly review access levels to prevent unauthorised use. In addition, these files should be securely encrypted, both in storage and during transmission, to provide an extra layer of protection against data breaches or misuse.

Raise Awareness

Cyber Security Awareness Month is a great opportunity to raise awareness and educate your employees on how to protect your business and its data online. Consider scheduling a session this month to cover the essentials — such as safeguarding data, recognising suspicious emails, reporting unusual activity, and understanding how everyone can contribute to building a more cyber-aware workplace culture.

Cyber Security Awareness Training

Cyber security awareness training is an opportunity to educate staff on digital threats, understanding the types of threats out there, and how to avoid them. Our team can deliver training programmes that covers the basics such as:

• Understanding the latest cyber threats
• The importance of strong passwords and multi-factor authentication
• How to protect personal and company information
• Software updates and why it’s important to do this on a regular basis

Keeping Your Business Secure with Upstream IT

Let us share our expertise to help you achieve your business and IT objectives. We provide specialist consultancy services across all areas of information technology — from network design and architecture to internet security, server systems, cloud solutions, hardware, operating systems, and a wide range of applications.

Whether you need support for a one-off project or long-term partnership, our highly qualified consultants are here to help. We offer reliable, expert advice whenever you need it.

At Upstream, our experienced team provides tailored Business IT Support packages designed to meet the needs of all businesses.

Contact Us

Cyber Security Awareness Month is a great way to raise awareness. However, it’s important that online safety is prioritised all year round. If you would like support from our IT experts, contact us on 0131 513 9971 or info@upstreamit.co.uk.