Business System Support, Installation, Maintenance and Security

Option 1

Basic Fixed Retainer:

A fixed retainer of £30.00 per month entitles your company to:

24/7/365 IT Support and response to critical issues within 1 hour.

Upstream IT Support (Remote, Telephone, Email and On-Site Support)

Reduced contract rate of £36.00 per hour. Minimum term 12 months.

 

Option 2

Comprehensive Support Program:

Comprehensive Support Calculator

System Description	Quantity	Rate	Total
Cost per workstation per month		£9.00
Cost per server per month  (standard single CPU)		£34.00
Cost per server per month (2 x CPU and/or RAID)		£39.00
Cost per server per month (Blade or Enterprise)		£44.00
Cost per router per month		£5.00
Additional non standard equipment	call	call	call

This support agreement includes the following:

• Response to ALL faults within 1 hour.
• UNLIMITED remote support (VPN), 24/7/365. Contact engineers direct via email or telephone.
• 6 HOURS per month on-site support is also included.*
• Hardware and Software support for ALL IT Systems.**
• Server Monitoring and Maintenance.
• Detailed SLA.

* If 6 hours of on-site support have been used you will be entitled to preferential call out rates  of £36.00 per hour,
Monday to Friday - 09:00 to 17:00 and £48.00 per hour, out of hours.

** Subject to initial survey (Free).

Upstream IT offer Support and Consultancy Services on an Ad Hoc (non contract) basis charged at: £45.00 per hour,
Monday to Friday – 09:00 to 17:00 and £75.00 per hour, out of hours.

Prices quoted exclude VAT.