"System Support, Installation, Maintenance and Security"

We offer a range of Service Level Agreements that are flexible and cater for all sizes of organisation. As each business has it's own specific IT needs and we recognise that each business requires it's own specific IT support. Whether it be an on-site engineer provided by us to assist you in maintaining your systems, or a safety net in case of emergencies.

Our highly competitive IT Support Rates:

No retainer fee, No callout fee.

Non-contract / ad-hoc assistance:

£18.00 (per 1/2 hour)

Flexible contracts from 6 months to 5 years (per 1/2 hour):

6-12 months: £17.00
1-2 years: £15.00
2-5 years: £14.00

Consultancy Services:

£46.00 per hour

High priority callout or emergency response is guaranteed within 1 hour
All contracts include 24/7/365 cover
Remote assistance is available on request
Telephone technical support is FREE
All support calls are answered by qualified engineers

Server and Client Systems

We also provide support for a wide range of Server and Client systems from Microsoft and Mac to Linux and Novell Netware and for a multitude of applications from Sage and AutoCAD to Microsoft Office and Act.

Inclusive of our services is support for all system hardware and network infrastructures. Comprehensive backup services, disaster recovery and systems resilience. Data security services, Anti Virus, data encryption and disk failure recovery. Internet provision from Broadband to Leased Lines and VPN. We also provide Remote assistance and Telephone support.

For home PC repair, please see our computer breakdown page.

Supported systems and services:

Operating Systems:
All Microsoft Windows versions: 95, 98, ME, NT, 2000, XP, Vista
Windows 2000/2003 Server (Advanced) & NT4 Server
Others: Novell Netware 4.11, 5, 6, 6.5 & Linux

Networking / Internet:
Faultfinding, Maintenance & Installation of: Broadband, Leased Line, ISDN, ADSL, DSL, Cisco Routers, Switches and Broadband routers
Ethernet / CAT5 Network Cabling
TCP/IP, DNS, WINS, DHCP, Zone Files
Firewall's Virtual Private Networks (VPN)
Web Site Design, Domain Name Registration, and Hosting
POP3/SMTP email services
Voice Systems, and Video Conferencing

Server-based systems:
Microsoft Exchange Server 5, 5.5 2000, 2003
GroupWise Email Server
Web Cache, VPN & Proxy Server
ZenWorks
SQL Server 6, 6.5, 7 & 2000 Databases
Internet Information Server
Microsoft SMS Server
Veritas Backup Exec and ArcServe Backup
Remote Access Services
Terminal Services
Active Directory and NDS
Sage

Anti Virus:
Etrust Inoculate IT
Symantec
Anti Virus Enterprise
McAffee Enterprise
Sophos Sweep

General:
Hardware Maintenance, Installation and Upgrading
Memory, Hard Drives, Processors, Motherboards, Printers, Video and Sound cards, Network cards, USB devices, Digital Cameras, Web Cams, Backup Devices, UPS, Monitors, Fax, Scanners, DVD & CDRW, Modems and Wireless Networking

Applications:
Microsoft Office 97, 98, 2000, XP and 2003: Word, Outlook, Outlook Express, Excel, Access, PowerPoint, FrontPage, Internet Explorer, Publisher, Project Manager
Others: AutoCAD, Lotus Notes, Firefox, Paint Shop Pro, Nero, Sage, Visio, Adobe
Acrobat

Resilience:
Anti-Virus and Anti-Spam
Data Backup and Restoration
Firewall's
Data Security and PGP
System Monitoring
RAID
Security Updates
Cluster services
Service Packs and Operating System Upgrades
Comprehensive Disaster Recovery